Shipping policy

We believe in flawless service of zero defect and zero delay and take all endeavours to deliver your consignment within agreed time, and a tracking receipt shall be shared with the customer after dispatch.  However, transport authority is not management by Craft Connect Studio and delay caused is sole responsibility of the transporter.  

Following Terms and conditions will apply:

1. Delivery Date is an Estimate and NOT confirmation/commitment for any consignment. Our customers are requested to note that logistics companies hardly work on given time frame and Craft Connect Studio are just partners and don’t operate them. Hence, any delay

caused is directly in the hands of logistics company and Craft Connect Studio can only be an intermediary throughout until delivered. Customer should make order in advance.

 2. Shipment misplaced/lost/pilferage/theft during transit from our store until customer’s residence will be the sole responsibility of the. Logistics Company and Craft Connect Studio advices to customers to seek insurance of the consignment.

3. Delay may occur for number of reasons which includes toll clearance, paperwork delay, accident, vehicle breakdown, unexpected highway blockage, traffic, etc (stated by logistic companies) and Craft Connect Studio doesn’t take responsibility for the same.

4. Self pick up is available by the customer if they have their own logistics connection. However, customer will be solely responsible for any damage/loss/pilferage/theft caused by the transport company once the parcel leaves office of Craft Connect Studio.

5. Delivery within Kolkata will always take less time compared to outstation deliveries and hence dates vary from region to region.

6. For any detailed information, please reach us on 9330255648.